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RETURN POLICY

We do not accept returns for any product apart from Manufacturing Defect or Damage during transportation. If there is any defect please inform us by sending an email or calling us within 24 hours of receiving & accepting the product.

We believe in complete customer satisfaction and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded.

Return requests will be carefully considered by our customer service team. The maximum liability in cases of damage and/or defective products will be the amount paid by you for the same.

For your refund/return process you can contact us on our email on mail@acenutrimony.com

REFUND POLICY

Once your refund request has been accepted, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days.

Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delays for nationalized banks.

Expected timeline of refunds is 5-7 working days.